Srikriti ships across India and to select international destinations. Please read our shipping policy to understand delivery timelines and charges.

Free Shipping

We provide free shipping all across India.

Order Confirmation

Srikriti gives a confirmation call within 24 hours of ordering. If a product is out of stock or there is an unusual delay, customers will be notified — no compensation is provided for such delays.

Failure to receive this call will lead to automatic confirmation of the order.

Shipping Timelines

• Timelines mentioned per product are approximate and may vary depending on size and colour requirements.
• Ready to Ship products: Shipped within 48 hours of the confirmation call, depending on whether any alterations are required.
• Made to Order products: Shipped as per the timeline communicated by our team, depending on sizing requirements.
• Any minor alterations needed post-delivery are the customer's responsibility.
• Product images and details will be shared with the client before dispatch. If no confirmation is received within 24 hours of the dispatch email, the order will be shipped automatically.

Order Updates

All shipping updates are sent via WhatsApp and email. Clients can track their courier using the tracking/AWB number via the Track My Order option under View My Orders.

Change of Address

Address changes are allowed within 24 hours of placing the order. Please ensure the address is clearly mentioned to avoid courier delays. If the address provided is unclear or incorrect, the package may be held at the courier's delivery hub or returned to Srikriti's warehouse, and courier penalties will be charged to the customer once the address is corrected.

Domestic Shipping

Delivery within India typically takes 2–7 business days. Srikriti is not liable for delays caused by unforeseen conditions. As above, an unclear or incorrect address may result in the package being held at the courier's hub or returned to our warehouse.

Damaged or Tampered Parcels

If your product arrives damaged or the packaging appears tampered with, please contact our customer support team via email or WhatsApp within 24 hours of receiving the parcel.

• Srikriti ships all parcels fully insured at no extra cost.
• We are not liable for loss, theft, or damage occurring after delivery to the customer's address.
• If a shipment is lost in transit, Srikriti will wait 15 working days before reprocessing or reshipping the order, subject to product availability.

Cancellation & Return Policy

Cancellations

• Orders can be cancelled within 24 hours via My Account on the website, or through the confirmation call.
• Upon cancellation, we offer a credit note (valid up to 60 days) or a refund to the original payment method, based on the client's preference.
• No cancellations can be made after the confirmation call has taken place. Failure to receive this call results in automatic order confirmation.

Returns

Returns are accepted only if the product is defective or an incorrect product was shipped. Such cases must be reported within 5 days of delivery. Orders reported outside this window are non-returnable.

For accepted returns, we offer either:

• A replacement of the actual product, or
• A credit note (valid up to 60 days)

— issued once the product is received at Srikriti's warehouse and has passed quality inspection.

Return shipping charges are borne by Srikriti once the return request is accepted.

Quality Assurance

• Every product undergoes a quality inspection for sizing and craftsmanship before dispatch.
• Videos of the product are shared with the client prior to dispatch to ensure full transparency. In case of any discrepancy, these videos serve as the final deciding factor.

Alterations & Made-to-Order Products

Alterations and made-to-order pieces are a detailed process that may require a minimum of 2 trials to ensure a perfect fit. We strongly recommend clients take delivery in-store whenever possible.

For courier deliveries, any post-delivery alterations are the customer's responsibility. We're happy to assist with re-alterations if the client can visit the store for a trial and delivery.